Shipping & Returns
Effective Date: December 7, 2025
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1. Order Processing
Orders are processed within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays. Custom orders or orders requiring artwork approval may require additional processing time.
You will receive a confirmation email when your order is placed and a shipping notification with tracking information when your order ships.
2. Shipping Methods and Carriers
We ship via USPS (United States Postal Service) and UPS. Available shipping options and rates are displayed at checkout based on your location and order contents. Shipping rates are calculated by the carrier and may vary based on package weight, dimensions, and destination.
3. Free Shipping
🎉 Free Standard Shipping on Orders $35+
We offer free standard shipping on orders totaling $35 or more (before taxes). This threshold may change at any time without notice. Free shipping applies to standard shipping within the contiguous United States only.
4. Delivery Times
Estimated delivery times are provided at checkout and are based on carrier estimates. Northlane Graphics is not responsible for carrier delays, including but not limited to delays caused by weather, natural disasters, carrier capacity issues, or other circumstances beyond our control.
📦 Total delivery time = Processing time (1-3 business days) + Carrier transit time
5. Shipping Destinations
We currently ship within the United States only. We do not offer international shipping at this time.
Orders cannot be shipped to P.O. Boxes for UPS shipments.
6. Shipping Address
You are responsible for providing an accurate and complete shipping address. Northlane Graphics is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for additional shipping charges to reship the order.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information. You can use this information to track your package through the carrier's website. If you have questions about your shipment, please contact us at [email protected] with your order number.
8. Lost or Damaged Shipments
If your package appears to be lost or arrives damaged, please contact us within 7 days of the expected delivery date at [email protected].
Include your order number and any relevant photos of damage. We will work with the carrier to resolve the issue and, at our discretion, reship the order or issue a refund.
9. Returns & Refunds
9.1 Custom Orders
All custom decals are made-to-order specifically for you. Custom orders are final sale and cannot be returned or refunded once production begins.
Before printing, you'll receive a digital proof for approval. Your approval confirms you've reviewed and accepted the design, sizing, and placement. Please review carefully—we cannot offer refunds or reprints for orders produced as approved.
9.2 Defective or Damaged Orders
If you believe your order arrived damaged or defective, contact us within 7 days of delivery with photos and a description of the issue. We'll review your claim and determine the appropriate resolution, which may include a replacement, store credit, or other remedy at our discretion.
9.3 We Do Not Accept Returns For:
- Approved designs
- Application errors or surface preparation issues
- Color variations between screens and printed vinyl
- Change of mind or buyer's remorse
- Orders produced correctly as approved
9.4 Stock/Pre-Made Decals
Unused, undamaged stock decals may be eligible for return within 14 days of delivery for store credit. Customer is responsible for return shipping. Items must be in original, resellable condition. Returns are subject to approval.
9.5 Lost Shipments
If your package appears lost in transit, contact us and we'll work with the carrier to investigate.
10. Order Cancellation
Orders may be cancelled for a full refund only if production has not yet begun. To request cancellation, contact us immediately at [email protected] with your order number.
Once production has started, cancellation is not possible. We reserve the right to make exceptions on a case-by-case basis at our sole discretion.
11. Misprints and Production Errors
If you receive a product with a misprint or production error caused by Northlane Graphics, we will reproduce the item at no additional charge.
To report a misprint or production error:
- Contact us within 7 days of receiving your order at [email protected]
- Include your order number, a description of the issue, and clear photographs showing the error
- Do not discard the defective item until we have reviewed your claim
Note: Misprints or errors caused by customer-supplied artwork—including spelling errors, incorrect colors, low resolution images, or design issues—do not qualify for free reproduction.
12. Initiating a Claim or Return Request
To initiate a claim for lost/damaged shipments, misprints, or to request a return (where applicable), please contact us at [email protected].
Include the following information:
- Your order number
- The email address associated with your order
- A detailed description of the issue
- Photographs (if applicable)
We will respond to all claims within 2-3 business days.
13. Policy Changes
We reserve the right to modify this Shipping & Returns Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your order will apply to that order.