Privacy Policy
Effective Date: December 7, 2025
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1. Introduction
Vapor Signs LLC DBA Northlane Graphics ("Northlane Graphics," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you create an account, place an order, subscribe to communications, or contact us. This information may include:
- Name, email address, mailing address, and phone number
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
- Any other information you choose to provide
2.2 Uploaded Content
When you upload artwork, designs, or other files for custom orders, we collect and store this content to fulfill your order. Uploaded content is retained indefinitely to facilitate future orders and maintain order history records.
2.3 Automatically Collected Information
When you access our website, we automatically collect certain information about your device and usage patterns through Plausible Analytics, a privacy-focused analytics platform. This includes:
- Page views and referring websites
- Browser type and device type
- General geographic location (country/region level)
Plausible Analytics does not use cookies and does not collect personally identifiable information.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about orders, products, services, and promotional offers
- Improve our website, products, and services
- Maintain records for accounting and legal compliance
- Respond to customer service requests and support needs
- Send marketing communications (with your consent, where required)
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (such as Stripe) to process transactions securely
- Shipping carriers (USPS, UPS) to deliver your orders
- Email service providers (such as Constant Contact) to send transactional and marketing communications
- Analytics providers to help us understand website usage
These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared.
We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Retention
We retain your personal information and uploaded content indefinitely to support ongoing customer relationships, enable repeat orders, maintain order history, and comply with legal and business requirements. You may request deletion of your data by contacting us at [email protected].
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- You may access, update, or delete your account information by logging into your account or contacting us directly
- You may opt out of marketing communications by following the unsubscribe instructions in any marketing email or by contacting us
- You may request information about the personal data we hold about you by contacting us at [email protected]
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.